Frequently Asked Questions

We believe communication is the key for any successful project. We do this with weekly video tours showing progress updates from our project managers followed up with close up, high resolution pictures.

Any queries/confirmations we need from you are also obtained using pictures. Our preferred tool for communication is WhatsApp, but we also use Facebook Messenger, Instagram Direct Messages, Email or whatever format you prefer!

A building permit generally is required whenever structural work is involved or when the basic living area of the home is to be changed. Our team can advise you on whether a permit will be required to save you time. Contact us

Our goal is to be on-site for a consult either the same day or within 48 hours pending geographic location. Written estimates are provided for all work.

Generally we hold prices for 30 days. When the markets are volatile, sometimes we can only hold prices for a week.

Yes, 2D and/or 3D drawings provided upon request as part of our design services.

With any remodeling project, you can’t see everything until exposed. We over-communicate every exception we see and involve you in the process and solution. Any changes are discussed prior and agreed upon by you prior to us taking any action.

Sometimes we do but almost all of our subcontractors have been part of our company for many many years.

We will work with you to meet your specific needs. Generally, special order items are required to be paid in full when ordering which is what our distributors make us do.

Yes, we carry general liability (GL) insurance, workers compensation (workers comp) insurance and commercial auto.